This position requires the individual to perform as an appointment scheduler while also taking on supervisory responsibilities for the appointment scheduling team. This individual is responsible for training, mentoring, and evaluating the work of the appointment schedulers. This individual is also responsible for reporting weekly, monthly, and quarterly on appointment schedulers various metrics.
Department: Appointment Center
Immediate Supervisor Title: Director of Operations
Other Requirements: None
JOB QUALIFICATIONS: To perform the job successfully, an individual must be able to perform each essential duty and responsibility satisfactorily with or without reasonable accommodation. The requirements below are representative of the minimum knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.
Equipment Operated: Standard office equipment with emphasis on computer hardware and software as well as telephone, scanners, printers.
Work Environment: Position is in a well-lighted office environment.
Mental/Physical Requirements: Mostly sedentary with some standing, walking, reaching. Periodic stress from handling many calls and patient requests.
DISCLAIMER: This job description is intended to convey information essential to understanding the current scope of the job and the general nature and level of work performed by current job holder(s) within this job. This job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position. St. Paul Eye Clinic reserves the right to change the expectations of the job and assign or reassign duties and responsibilities at any time.
St. Paul Eye Clinic is an equal employment opportunity/affirmative action employer and complies with all applicable laws relating to discrimination against qualified applicants or employees in hiring or in any decision affecting job status, pay, or any other terms and conditions of employment based on race, color, creed, religion, national origin, sex, marital status, familial status, disability, genetic information, sexual orientation, age, or other applicable protected classes.