Front Desk Supervisor

Front Desk Supervisor

This individual is responsible for overview and supervision of patient in-flow and out-flow, patient education, collection of fees, and supervision of the front office, including training, and providing schedules to the Director of Operations and front desk staff.

Department: Front Office

Reports To: Director of Operations

Education and/or Experience Required:

• High school diploma or equivalent.
• Five years’ experience in supervision of front office operations, preferable.
• Demonstrable skills in motivating and training professional staff.

Essential Skills and Abilities:

• Demonstrated experience in a supervisory role, one (1) year minimum.
• Knowledge of applicable operational and clinical functions.
• Possess strong customer service skills.
• Basic organizational skills to ensure a workable, efficient office including organization schedules, electronic paper records and files.

Responsibilities

• Shares the responsibility of the weekly schedules with the other front desk supervisors.
• Trains and supervises front office staff (check-in and check-out).
• Prepares front desk payroll information.
• Evaluates performance and recommends merit increases and disciplinary actions.
• Assist in hiring and training.
• Ensures adherence to departmental policies and procedures, including patient privacy.
• Maintain departmental day-to-day front office operations, monitor and prioritize workflow and efficient patient flow. Coordinates with Director of Operations to ensure a smoothly running office.
• Prepares a monthly status report regarding front office performance, proposing solutions to any challenges being faced.
• Resolve patient complaints, and answer questions regarding policies and procedures.
• Actively participates as a front desk staff member, performing all daily responsibilities as needed.
• Any other jobs as assigned by your supervisor or management.