Medical Records Representative
A position responsible for assembling patient information into patients’ medical charts/records in accurate and complete manner and communicating with physicians or other employees regarding patients’ medical records.
Essential Duties and Responsibilities:
- Daily responsibility for scanning/indexing all charts, faxes & miscellaneous correspondence.
- Daily responsibility for task basket.
- Communicate as needed with physicians regarding records releases.
- Submits documents to physicians as requested for review, quality assurance checks, and other purposes.
- Provides charts/documents requested for use in legal actions, following patient consent and confidentiality protocols.
- Provide charts/documentation requested for chart reviews, to referring physicians or to primary care physicians following patient consent and< confidentiality protocols./li>
- Prepare and scan paper charts into electronic medical record as needed.
- Purging of charts following chart destruction policy.
- Promptly answer and triage all incoming calls from patients, employees, and other health care professionals in a professional and polite manner.
- Maintain patient confidentiality and follow HIPAA requirements.
- Perform other duties as assigned.
Demonstrates quality patient service during interactions with patients, coworkers, and vendors:
- Exhibits a positive attitude and is flexible in accepting work assignments and priorities
- Meets attendance and tardiness expectations
- Is dependable; follows policies and procedures
- Maintains professionalism in interactions with patients and coworkers
- Performs quality work and consistently exhibits initiative
Job Qualifications
To perform the job successfully, an individual must be able to perform each essential duty and responsibility satisfactorily with or without reasonable accommodation. The requirements below are representative of the minimum knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.
Education Required:
- High School diploma, with computer coursework.
- Associates degree preferred.
- At least one-year office experience required.
- Medical office/front desk experience preferred.
- Must have good computer skills.
Experience Required:
Minimum two years of medical records clerk/health information technician experience, preferably in medical practice setting.
Other Requirements:
Registered health information technician (RHIT) designation preferred, but not required. Offered by the American Health Information Management Association; designation awarded after successfully completing written exam.
Certificates, Licenses and/or Registrations Required:
Performance Requirements:
Knowledge:
- Knowledge of legal and ethical considerations related to patient information.
Skills:
- Skill in putting information in preferred medical record system, meeting clinic standards.
- Skill in dealing with masses of information in organized manner.
- Skill in using computer and medical records software.
Abilities:
- Ability to alphabetize and put information (materials, forms, etc.) into chronological order.
- Ability to analyze medical records for completeness and accuracy, paying attention to detail.
- Ability to schedule time and assignments effectively.
- Ability to analyze situations and respond appropriately.
Equipment Operated: Range of medical records equipment and supplies, including computer hardware/software, manual files, scanners, printers, and sorters.
Work Environment: Position is in a well-lighted office environment.
Mental/Physical Requirements: Combination of standing, sitting, bending, and reaching.
Disclaimer: This job description is intended to convey information essential to understanding the current scope of the job and the general nature and level of work performed by current job holder(s) within this job. This job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position. SPEC reserves the right to change the expectations of the job and assign or reassign duties and responsibilities at any time.
