Surgery Scheduler II

Surgery Scheduler II

A nonexempt position responsible for scheduling surgery appointments for patients following medical practice procedures.

Essential Duties and Responsibilities:

• Schedule pre-operative and post-operative surgery appointments for patients. Counsel and educate patients on their surgery options.
• Review patient’s insurance coverage for restrictions or prior authorization requirements. If non-insured, make payment arrangements.
• Review patient’s medical history.
• Prepare and send pre and post-operative medication prescriptions to the physicians/triage team for approval.
• Securely e-mail or mail out patient packet of information along with consents forms for the patient to review prior to the procedure.
• When scheduling patients in person, ensure that all paperwork is accurate and complete when signed.
• Send completed surgical orders to the appropriate facility.
• Uses manual/computerized system to match physician availability with patient’s preferences in terms of date and time.
• Maintains scheduling system so records are accurate and complete and can be used to analyze patient/staffing patterns.
• Ensures that updates (e.g., cancellations or additions) are input daily into master schedule.
• Communicates as needed with physicians and other staff about any patient concerns/issues related to scheduling. Consults with office manager about any system problems.
• Uses customer service principles and techniques to deal with patients calmly and pleasantly.
• Perform other various surgery scheduling duties as assigned.

Education and/or Experience Required:

• High school diploma. Some college preferred.
• Minimum three year of experience in an appointment scheduling position, preferably in a medical practice setting.

Performance Requirements:

Knowledge:

• Knowledge of medical practice protocols related to scheduling appointments.
• Knowledge of manual/computerized scheduling systems.
• Knowledge of customer service principles and techniques.

Skills:

• Skill in communicating effectively with physicians about scheduling preferences.
• Skill in maintaining master appointment schedule via manual or computerized means.
• Skill in producing reports about appointment patterns as needed.

Abilities:

• Ability to multitask effectively, dealing with phone calls, in-office patients, staff, and others pleasantly.
• Ability to communicate calmly and clearly with patients about appointments in all circumstances including when they are urgent or emergent.
• Ability to analyze situations and respond appropriately.

Equipment Operated:

Standard office equipment with emphasis on computer hardware and software as well as telephone, scanners, printers.

Work Environment:

Position is in a well-lighted office environment.

Mental/Physical Requirements:

Mostly sedentary with some standing, walking, reaching. Periodic stress from handling many calls and patient requests.

DISCLAIMER

This job description is intended to convey information essential to understanding the current scope of the job and the general nature and level of work performed by current job holder(s) within this job. This job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position. St. Paul Eye Clinic reserves the right to change the expectations of the job and assign or reassign duties and responsibilities at any time.